This policy covers two different kinds of payment: what a studio pays notedesk, and what a family pays their studio.
1. Studios: your notedesk subscription
- Free trial. New studios get 30 days free, with no card needed. If you do not subscribe, nothing is charged.
- Renewal. Monthly and yearly plans renew automatically at the end of each period until you cancel.
- Cancel any time in Plan & billing. Canceling stops the next renewal, and you keep full access until the end of the period you have already paid for.
- No refunds. Subscription payments are not refundable, including for unused days or months, and for yearly plans.
- Teachers added or removed. Adding a teacher during a period is charged for the rest of that period. Removing a teacher gives a credit toward your next bill, not a cash refund.
- Online lessons add-on. Adding it for a teacher during a period is charged for the rest of that period. Removing it gives a credit toward your next bill, not a cash refund.
- After your subscription ends, your studio becomes read-only: you can still sign in, view and export your records, and families can still open their portal. Nothing is deleted. Subscribe again at any time to pick up where you left off.
- Billing mistakes. If you were charged in error, for example twice for the same period, contact us at support@notedesk.studio and we will correct it.
2. Families: payments to your studio
When you pay a studio through notedesk, you are paying the studio directly, through the studio's own Stripe account. notedesk does not receive or hold that money.
- Refunds, credits, make-up lessons and cancellation fees are set by your studio. Please contact your studio about any of these.
- Bank payments take a few business days to complete. If one fails, your studio will be told and the invoice will show it as unpaid.
- Automatic payments. You can turn automatic payments on or off, and remove a saved card or bank account, on the Billing page of your portal.
- Disputes. If you believe a charge is wrong and cannot resolve it with your studio, you can contact your card issuer or bank.
3. Contact
PVT Studio LLC
Pasadena, California
support@notedesk.studio